q888 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and q888 ("the Platform", "we", "us"). Access to and use of any q888 service — including account registration, deposits, gameplay, withdrawals, and customer support — constitutes your full acceptance of these Terms.

q888 reserves the right to update these Terms at any time. The current version is always available on this page with the effective date noted at the top. Continued use of q888 after an update is published constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically.

2. Eligibility and Age Requirement

To register and maintain an active q888 account, you must:

• Be at least 21 years of age at the time of registration and throughout your continued use of the platform.
• Be physically located in the Philippines at the time of account use.
• Be legally permitted to participate in online gaming activities under applicable Philippine law.
• Not be a person who has previously been self-excluded, suspended, or permanently banned from q888 or any affiliated platform.

Age and identity verification ("KYC") is conducted as part of the registration process and may be required at additional points during account use — particularly before processing withdrawal requests. Failure to complete KYC within the required timeframe may result in account access restrictions.

3. Account Registration and Use

Each player may register and maintain only one active q888 account. Creating duplicate accounts — regardless of whether they use different contact details, devices, payment channels, or identity variations — is strictly prohibited. q888 uses technical and manual checks to identify duplicate registrations.

You must provide accurate, current, and complete information at the time of registration. This includes your legal name, date of birth, Philippine mobile number, and any other details required during the KYC process. You are responsible for keeping your account information up to date. Providing false information is a violation of these Terms and may result in immediate account suspension.

Your q888 account login credentials — including your password and OTP verification codes — are personal and must not be shared with any third party. You are solely responsible for all activity that occurs under your account. If you suspect unauthorised access, contact q888 support immediately and change your password without delay.

q888 reserves the right to request additional verification documents at any time. Failure to provide requested documentation within a reasonable period may result in temporary account restrictions until verification is complete.

4. Deposits and Payments

All deposits on q888 are processed exclusively in Philippine Peso (PHP). Supported deposit channels include Philippine e-wallets such as GCash and Maya, as well as Philippine bank transfer and local online banking. The availability of specific payment channels may change from time to time — refer to the Deposit page for current options.

Deposits are credited to your q888 balance upon confirmed receipt. Processing times vary by payment channel. q888 does not accept deposits made via credit card, cryptocurrency, or any foreign currency instrument. Attempted deposits through unsupported channels will not be credited and may be subject to return processing delays.

You may only deposit funds that belong to you and are sourced from legitimate Philippine financial accounts registered in your own name. Deposits made from third-party accounts or payment instruments not belonging to the registered player are not permitted and may trigger account review.

5. Withdrawals

Withdrawal requests are processed in Philippine Peso to the same Philippine payment channel used for deposits where possible. Players must complete KYC verification before any withdrawal is processed. Withdrawal requests submitted before KYC completion will be placed on hold until verification is finalised.

q888 processes withdrawal requests within the standard timeframes indicated on the Withdrawal page. Processing times depend on the selected payment channel and may be extended during periods of high demand or when additional account verification is required.

Withdrawals to third-party accounts — accounts not registered in the player's own verified name — are not permitted under any circumstances. Winnings from wagers placed using promotional or bonus funds may be subject to additional wagering conditions before becoming eligible for withdrawal. Specific conditions applicable to any active bonus are communicated at the time the bonus is credited.

6. Gameplay Rules and Fairness

All game outcomes at q888 — including slots, fish games, live casino, and sports betting — are determined by certified random number generation or by the real-time outcomes of live events and live dealer sessions. q888 does not manipulate game results in any manner.

Players are expected to participate in gameplay in good faith. The following are strictly prohibited:

• Use of automated tools, bots, scripts, or any software designed to gain an unfair advantage.
• Exploitation of software bugs, glitches, or errors in the platform. Any winnings derived from a known or suspected error are void and will not be paid out.
• Collusion with other players or with platform staff for the purpose of influencing game outcomes.
• Any form of chip dumping, match fixing, or manipulation of live betting markets.

q888 reserves the right to void bets and suspend accounts where prohibited gameplay is detected. Sports betting markets may be suspended, voided, or settled in accordance with the applicable sport rules as published on the Betting page.

7. Promotions and Bonuses

From time to time, q888 may offer promotions, welcome bonuses, reload bonuses, cashback, or other incentive programmes to eligible players. Each promotion is governed by its own specific terms, which are communicated at the time the offer is presented.

General bonus principles that apply across all q888 promotions include:

• Bonuses are available to eligible players only. Eligibility criteria vary by promotion.
• Bonus funds are subject to wagering requirements before becoming eligible for withdrawal. Wagering requirements are specified per promotion.
• Creating multiple accounts to claim bonuses more than once is considered bonus abuse and is a violation of these Terms.
• q888 reserves the right to withdraw, modify, or cancel any promotion at any time, with or without prior notice.

No specific bonus percentages, amounts, or conditions are guaranteed on this page. All active promotions and their current terms are communicated through the q888 platform directly. Gaming at q888 does not guarantee winnings or bonus conversion — all promotional participation involves risk.

8. Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate account suspension, balance forfeiture, and reporting to relevant Philippine authorities where applicable:

• Providing false identity information or impersonating another person during registration or KYC.
• Using q888 for money laundering, fraud, or any other financially criminal activity.
• Attempting to hack, reverse engineer, or disrupt the q888 platform or its underlying systems.
• Posting or transmitting harmful, offensive, or illegal content through any q888 communication channel.
• Accessing q888 from a jurisdiction where doing so is prohibited by local law.
• Registering or operating an account on behalf of another person.

q888 cooperates fully with Philippine law enforcement and regulatory bodies where required. Records of prohibited conduct are retained and may be provided to authorities upon lawful request.

9. Responsible Gaming

q888 is committed to promoting responsible gaming among all Filipino players. Online gaming is a form of entertainment and must be approached with a clear budget and defined time limits. It is never a reliable or guaranteed source of income, and outcomes cannot be predicted or controlled.

Players who feel that their gaming behaviour has become difficult to manage are encouraged to use the self-management tools available through the Responsible Gaming page, which includes guidance on self-exclusion and deposit limiting. Players may also contact q888 support to request account restrictions.

10. Privacy and Data

q888 collects, stores, and processes personal data from Philippine players in accordance with the Privacy Policy, which forms part of these Terms by reference. By agreeing to these Terms, you also consent to the data practices described in the Privacy Policy.

Your personal information — including name, contact details, identity documents, and transaction history — is used for account management, KYC compliance, fraud prevention, and customer support. q888 does not sell personal data to third parties for marketing purposes.

11. Limitation of Liability

q888 provides the platform on an "as available" basis. While we make reasonable efforts to ensure continuous platform availability, we do not guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary platform unavailability.

q888 is not liable for any loss — financial or otherwise — arising from:

• Interruptions to platform access due to maintenance or technical failures.
• Delays in deposit crediting or withdrawal processing caused by third-party payment channels.
• Player decisions made in the course of gameplay or sports betting.
• Unauthorised account access resulting from a player's failure to secure their own credentials.

To the maximum extent permitted by applicable Philippine law, q888's total liability in any matter related to these Terms shall not exceed the value of the player's deposited balance held in their account at the time of the relevant incident.

12. Account Suspension and Termination

q888 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if there is reasonable belief that these Terms have been violated, or if required to do so by applicable law or regulatory direction.

Players may also voluntarily request account closure by contacting q888 support. Upon closure, any eligible balance remaining in the account will be processed for withdrawal to the player's verified Philippine payment account, subject to completion of any outstanding KYC or wagering requirements.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Philippines. Any dispute arising from the use of q888 that cannot be resolved through direct communication with q888 support shall be subject to the jurisdiction of the appropriate Philippine courts or dispute resolution mechanisms.

For any questions or concerns regarding these Terms, players in the Philippines may contact q888 support through the contact details provided on this platform. We aim to resolve all player concerns promptly and in good faith.